WebMar 1, 2024 · Firstly, you will need to know the size of your customer base, the number of days your contact centre is open in a year and to make an estimation of the average number of times a customer will call each year. For the example below, we have used the figures: Customer base: 30,000. Number of calls each year, per customer: 2. WebSolution i. H C T = T t r a f f t T h t. Where. HCT = hourly customer traffic. Ttrafft = total customer traffic in time period t. Tht = total hours in time period t. If a retailer has 1,000 customers during a ten-hour day, then the hourly customer traffic (HCT) is 100: H C …
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WebThis allows you the opportunity to draw in more traffic by a) offering your customers something unique, b) leveraging the audience of like-minded people to grow your fan … WebHourly Customer Traffic = Customer Traffic In/Number of Hours This measure is used to track total number of customer traffic per unit time. It is then applied to schedule hours … WebGeneral figures. According to the Payoneer survey, which covered 150 countries and over 7,000 freelancers around the world, freelancers on average make $21/hour. Freelancers around the world charge the following hourly rates: up to $5 - 16%. $6-$10 - with 24%, most freelancer fall under this category. $11-$15 - 17%. $16-$20 - 13%. rockport 7100 walking shoes